Digital Inclusion Lab

Building empathy with immersive experiences

How it works

Lived-experience sessions with people who experience the world differently

Group of people gathered around computers in a modern office space, actively engaging in an accessibility workshop.

What to expect

A hands-on workshop, run in London or brought to you as a pop-up, where our experts help teams explore how disabled, neurodiverse, and older people experience the digital world. 

Two men using a desktop computer and adaptive equipment in a workshop setting, one pointing at the screen while the other smiles and interacts with a trackball mouse.

What you will learn

  • How digital inaccessibility creates real barriers, and how to spot them in your own services.

  • First-hand insights into how disabled, neurodiverse, and older users experience the digital world.

  • How to navigate websites and apps using assistive technologies like screen readers and keyboard-only controls.

  • The core principles that make digital products truly usable, inclusive, and welcoming to all.

Close-up of a person wearing Cambridge simulation gloves interacting with a smartphone that displays the Arc Inclusion website with the message "Customer experiences built for everyone."

What you’ll explore

Explore six hands-on stations that reveal real-world accessibility barriers, through user interviews, assistive tech demos, and inclusive usability testing.

Each station combines practical interaction with insights from lived experience, helping your team understand what inclusive design really looks and feels like.

Crowd in a conference room watching a male and female presenter with a monitor and flipchart behind them

Who it’s for?

The Digital Inclusion Lab is designed for teams across your organisation, designers, developers, marketers, strategists, senior leaders, and more.

Why it works

Empathy
in action

Immersive learning connects abstract accessibility principles to real-life challenges faced by people with different access needs. 

Supportive
learning

A non-judgmental space where every question is welcome and no one is
put on the spot.

Cross-team
impact

Relevant for all roles (from designers and devs to execs and marketers) helping build a shared culture of inclusion.

Real-world
insight

Sessions led by accessibility experts, including people with lived experience, ground the learning in real perspectives.

98%

of websites
fail accessibility
standards - ensure yours isn’t one
of them.

FAQs

Accessibility compliance means ensuring that your website and apps adhere to recognised accessibility standards, like Web Content Accessibility Guidelines (WCAG). These standards help your content usable and accessible to all users.

A website is accessible when all users, regardless of ability, can easily navigate, understand and interact with its content. Examples of this include, readable text, descriptive alt text, and keyboard navigation.

Yes, under the Equality Act 2010 all organisations in the UK are legally required to ensure their digital services are accessible.

With Arc Inclusion, we can make sure your website adheres to web compliance standards in just 30 days through our expert-led accessibility audit.

Our accessibility audit includes manual testing by experts using assistive technologies to analyse your website’s structure, navigation, content, and design. We assess against WCAG standards and provide prioritised and actionable recommendations for remediation.

Book a meeting

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